Omega

divebuddy1963
32

• Show profile
• Show other posts

Omega service PROBLEMS

Hallo Everyone

I want to know if other people have had problems with omega service, particularly with vintage watches. I sent my Ploprof 600m to them for an estimate to repair (via Goldsmiths) as the winding stem had broken however, when the sales person called to tell me the cost (1450 GBP for a full service with warranty or 500 GBP for stem repair and no warranty) I decided it was too expensive for me and asked them to return the watch without any intervention. What happened next completely shocked me and this is the reason I am asking if other people have had a bad experience at the hands of Omega. I was informed that my watch had returned from Omega and I could go and collect it however, when I arrived at Goldsmith the assistant gave me my watch in an Omega service box and said little else other then pleasantries.   When I returned home I opened the box and my watch had indeed been repaired, not only that, the glass had been changed ( which I did not want as I liked the worn look) and the winding stem and crown replaced. The watch was, I thought, was working properly so I let it go however, over the next few days the watch keep stopping 2 or 3 times a day which did not happen before I sent it to Omega. I returned to Goldsmiths and told them of the problem and they said there had been no intervention on my watch. Clearly, this was not true, the glass and winding stem had been replaced so I pushed on my point and they telephoned omega and they said the same. Fortunately, I have photos of my watch before I sent it and can prove there has been an intervention so I am confident this will eventually be resolved however, the way the sales staff treated me at Omega is appalling as first of all they just dismissed my comments then when they agreed to send the watch back to Omega they refused to write down on the service request that the watch was originally sent in for just a winding stem replacement. 

I have to say, this is the worst customer service I have ever experience at a watch dealer and I await the response from the CEO of Omega, hopefully it was all a mistake. The Omega tech dept is supposed to be telephoning me in 6-8 weeks to disuss the issue, well do I need to say anymore!!!

Look forward to your comments 

Site Info.